All stock codes associated to this product
UF794E
HP 3year 24x7 ProCurve Wireless Radio Port SW Support
HP 3y 24x7 ProCurve Wireless RP SW Supp - ProCurve Wireless RP - 3y SW Tech Support. 2h call back. Unlimi ted phone supp - 24x7 - Std bus d incl HP hol. Online access to HP SW info DB
Description
HP Software Technical Support Care Pack Service provides comprehensive remote software support services for HP software and selected third-party software. With HP Software Technical Support, your IT staff has access to HP Response Centers. HP Response Center engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.
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Access to electronic support information and services. |
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Access to technical resources |
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Problem analysis and resolution |
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Escalation management |
| Service Features |
As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to: Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users. Expanded Web-based searches of technical support documents, to facilitate faster problem-solving. Certain HP proprietary service diagnostic tools with password access. A support case manager, to submit questions directly to the HP Solution Center. The support case manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The support case manager also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone. |
| Service Eligibility |
To be eligible for this service, the HP software product for which the Software Technical Support Care Pack Service will be used must be covered under a software update service agreement, with certain exceptions. A software update service agreement is not a prerequisite under the following conditions: The Customer is purchasing Software Technical Support Care Pack Service on a product for which no HP software update service is offered. The product for which the Customer is purchasing Software Technical Support Care Pack Service is specifically identified as not requiring a software update service. Software updates are not available for all software products. Upon request, HP will provide a list of software products that do NOT require the purchase of a software update service in order to qualify for Software Technical Support Care Pack Service. |
Networking
