UK588E | HP Electronic Care Pack - 3 Years Parts & Labour - Pickup & Return Warranty - Next Business Day Exchange

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HP Electronic Care Pack - 3 Years Parts & Labour - Pickup & Return Warranty - Next Business Day Exchange
For ProCurve RF Manager 100 IDS/IPS

No Longer Available

Part Number:

146194

(?) Brand:

HP Web Site

Manuf No:

UK588E

Shipping Weight:

0.1 KG (Includes product packaging)
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All stock codes associated to this product

UK588E

HP 3 year Next business day exchange ProCurve RF Manager 100 IDS/IPF System Service

Product details

HP 3y NbdExch ProCurve RF Mgr 100 SVC

Description

HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

	Remote problem diagnosis and technical telephone support
	Hardware exchange
	Prepaid shipping label, materials, and instructions for return
	Standard coverage window

Specifications

Coverage

This service provides coverage for all standard accessories included with the HP base product part number and all HP-supplied internal components (such as HP Jetdirect cards, memory, and CD-ROM drives). Consumable items including, but not limited to, batteries and Tablet PC pens, maintenance kits and other supplies, non-HP devices, and accessories purchased in addition to the base product, such as docking stations and port replicators, are not covered by this service. Service is limited to the continental United States and selected areas of Alaska and Hawaii. Most areas within the continental United States can be serviced the next day. Add 1 to 2 days for service in Alaska and Hawaii. Customers may check with a local HP authorized representative to find out whether their product or location is eligible for this service. Coverage limitations One-time Hardware Replacement: For selected Care Packs, service coverage is limited both by a length of time as well as by a usage limit of the hardware exchange service feature. For one-time hardware replacement, all service coverage (including remote support) will terminate when the covered hardware is exchanged or when the term expires, whichever occurs first.

Service Features

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP. If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. The replaced product or part must be returned within the specified timeframe and becomes the property of HP. The replacement product or part is shipped via a carrier or courier to the Customers location free of freight charges. The Customers requested ship-to location must not require HP to ship the replacement product or part through international customs. HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement products shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HPs discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

No additional files, specification sheets, guides or documentation found for product.

Warranty: 1 Year Return to Base

Full manufacturers warranty details are available at the manufacturers (HP) web site.

Unless otherwise specified Techbuy is normally your first point of contact for warranty related returns, further information regarding our warranty policies and consumer guarantees is available on our policies and service & support pages.

To apply for return of a product just go to our returns page.

These terms are in addition to and do not affect any terms, conditions, guarantees and warranties implied by law.

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