All stock codes associated to this product
U0Q29E
HP 4 year Next business day Exchange Plus 19xx Switch Support
U0Q29E
Overview
HP4yNbd HWExch 19xx Switch + 24x7SW Support
Description
HP Hardware Exchange and Software Support Care Pack Service combines popular hardware and software services that enable you to increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you to resolve hardware and software problems. The HP Care Pack service is offered on HP networking products that have a limited lifetime warranty and HP Visual Collaboration products.
Software support provides access to the HP Response Centers. HP Response Center engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches. The service also provides electronic access to firmware update releases to help extend the lifecycle of your technology investment. Hardware exchange offers a reliable and fast exchange service for eligible HP networking and HP Visual Collaboration products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HP Hardware Exchange and Software Support is a cost-efficient yet convenient alternative to onsite support.
Specifications:
| Service Main Type |
Exchange |
| Service Sub Type |
Electronic and Physical |
| Service Characteristic |
Parts |
| Service Details |
- Service is available 24 hours per day, Monday through Sunday, including HP holidays
- Hardware failures diagnosed after 2:00 pm will ship the following business day with next-business-day delivery
- 24x7 coverage applies to Priority 1 calls only. Coverage window for lower-priority calls may be 24x5
|
| Service Availability |
24 x 7 Software Support |
| Service Duration |
4 Year |
| Service Response Time |
(Next Business Day) - Hardware Exchange |
| Product Supported |
HP Switches:
- 1900-8G
- 1905-10G-PoE
- 1905-24
- 1905-24-PoE
- 1905-48
- 1905-8-PoE
- 1910-16G
- 1910-24G
- 1910-24G-PoE (365W)
- 1910-24G-PoE(170W)
- 1910-48G
|
|
Service Information
| Service Main Type |
Exchange |
| Service Sub Type |
Electronic and Physical |
| Service Characteristic |
Parts |
| Service Description |
24x7 Next Business Day |
| Service Details |
- Service is available 24 hours per day, Monday through Sunday, including HP holidays
- Hardware failures diagnosed after 2:00 pm will ship the following business day with next-business-day delivery
- 24x7 coverage applies to Priority 1 calls only. Coverage window for lower-priority calls may be 24x5
|
| Provided Support |
Replacement
Software Phone Support
Parts Replacement |
| Service Availability |
24 x 7 Software Support |
| Service Response Time |
(Next Business Day) - Hardware Exchange |
| Service Duration |
4 Year |
| Product Supported |
HP Switches:
- 1900-8G
- 1905-10G-PoE
- 1905-24
- 1905-24-PoE
- 1905-48
- 1905-8-PoE
- 1910-16G
- 1910-24G
- 1910-24G-PoE (365W)
- 1910-24G-PoE(170W)
- 1910-48G
|
|
Networking
