| Service features |
| This service is available in the following countries/geographic locations: |
| Africa: Morocco, Nigeria, South Africa |
| Americas: Argentina, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands Tortola, Cayman Islands, Canada, Chile, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Suriname, Trinidad/Tobago, Uruguay, USA, U.S. Virgin Islands, Venezuela |
| Asia Pacific: Australia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore , Taiwan, Thailand |
| Europe: Austria , Albania, the Baltic states, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kazakhstan, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom |
| Middle East: Bahrain, Egypt, Israel, Jordan, Kuwait, Lebanon, United Arab Emirates |
| The above listing of countries/geographic locations is subject to change without notice. When the Customer is traveling in any of these locations and outside the country of original product pruchase, HP will: |
| Provide the Customer with the HP solution center telephone number for the pertinent country/geographic location under ""Contact HP"" on www.hp.com Accept calls in the country/geographic location of travel from the Customer or the internal help desk of the Customer's company |
| Diagnose to the hardware failure level Arrange for next-business-day response service of the Customer's location in the participating country/geographic location, or delivery of a replacement part, as needed |
| Provide the parts required for repair according to the hardware specification, limited to the extent that localized parts are available in the location of travel |
| Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution. |
| Upon experiencing a hardware problem outside the country of purchase, the Customer must first call HP for assistance during local business hours and business days at the local phone numbers provided under Contact HP on www.hp.com. |
| Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customers site, if this time falls within the specified coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window. |
| The following onsite response time is available for this service: |
| Next-business-day onsite responseAn HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service the next coverage day after the service request has been logged. |
| Local restrictions, such as service travel areas with adjusted response times, may apply depending on the geographic location where the hardware support is requested. |
| All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability. |
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Computer Systems
