HP U0XK8E 3 Years 24X7 2 Hours Call Back JG749AAE Network

HP Software Support Service provides comprehensive software services for HP software and selected HP-supported third-party products. HP Software Support Service also provides access to HP technical resources for assistance in resolving software implementation or operations problems. HP releases updates to software and reference manuals as soon as they are made available. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. HP Software Support Service also includes the license to use software updates for each system, socket, processor, processor core, or end user software license, as allowed by the original HP or original manufacturer software license terms. In addition, HP Software Support Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

 

 

Service Eligibility To be eligible to purchase software support, the Customer must be properly licensed to use the revision of the software product that is current at the beginning of the Support Agreement period; otherwise an additional charge may be applied to bring the Customer into service eligibility. Service Features The Customer can access HP technical resources via telephone, electronic communication, or fax (where locally available) for assistance in resolving software implementation or operations problems. An HP authorized representative will contact the Customer to begin software technical support service within two hours after the service request has been logged, if this time falls within the contracted coverage window. HP provides corrective support to resolve identifiable and customer-reproducible software product problems. HP also provides support to help the Customer identify problems that are difficult to reproduce. The Customer receives assistance in troubleshooting problems and solving configuration parameters. HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving. As HP releases updates to HP software, the latest revisions of the software and reference manuals are made available to the Customer's system manager or designee. For selected third-party software, HP will provide software updates as such updates are made available from the third party, or HP may provide instructions on how to obtain any software updates directly from the third party. For certain software products, the Customer may be able to select from a choice of media types. An access code or license key, or instructions for obtaining an access code or license key, will also be provided to the Customer when it is required to install or run the latest software revision. Shelf life Software support must be purchased for each computer system in the Customer's environment that will require support. For some products, software updates include only minor improved features; new versions or revisions must be purchased separately. Upon the Customer's request, HP will provide the Customer with a list of software products that do not include new versions or revisions in the software update price. The price for new versions or revisions of these software products is not included in the HP Software Updates Service. For Customers with multiple systems at the same location, HP may limit the number of physical media sets containing software and documentation updates provided as part of the Software Support Service.

 

Extended specifications

 

 

Service Limitations Software support must be purchased for each computer system in the Customer's environment that will require support. For some products, software updates include only minor improved features; new versions or revisions must be purchased separately. Upon the Customer's request, HP will provide the Customer with a list of software products that do not include new versions or revisions in the software update price. The price for new versions or revisions of these software products is not included in the HP Software Updates Service. For Customers with multiple systems at the same location, HP may limit the number of physical media sets containing software and documentation updates provided as part of the Software Support Service. General Provisions Distribution of certain third-party software updates, license agreements, and license keys may be made directly from the third-party vendor to the Customer. The Customer has the option to decline delivery of the software product and documentation updates. Customer Responsibilities The Customer must retain and provide to HP upon request all original software licenses, upgrade license agreements, and license keys. The Customer will use all software products in accordance with current HP software licensing terms corresponding to the Customer's prerequisite underlying software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable, including any additional software licensing terms that may accompany such software updates provided under this service. When the Customer receives hardcopy or e-mail notification that a new revision of software is available, it is the Customer's responsibility to reply to the notification in order to receive the new software update. The Customer is responsible for registering to use HP's electronic facility in order to obtain software product information and to download HP software patches.