PC ONSITE REPAIR
All PC & Notebook Programs come with:
• United ID Sticker (must be attached to product)
• online activation CD (United Certificate with Terms & Conditions will be sent via e-mail once activated)
• Guardian Anti-Theft Software is included free with 3 years and above Total Cover program
PC & Notebook Program Coverage:
• Notebook screen is covered as per manufacturer’s specific terms and conditions
• Does not cover Batteries, Cords, Power Adapter and/or Charger
• Does not cover any other external device eg. external mouse/keyboard, printer, scanner etc.
• Does not cover software or loss of data
General Terms Of United Customer Care Programs ("CCP")
Upgrade CCP
• Service term commences after the expiration of the manufacturer’s warranty
• UEE holds no responsibility during the manufacturer’s warranty period
• UEE will only support products up to a maximum of 5 years in total from the original date of purchase.
Eg. Manufacturer supplied 2 years standard, uee will supply up to 3 years upgrade
Eg. Manufacturer supplied 3 years standard, uee will supply up to 2 years upgrade
- Service definitions
Onsite repair
• an authorised service agent (“asa”) will attend to the faulty product onsite and attempt to repair the product onsite
• where an onsite repair is not practical, the asa may need to take the product back to the workshop to continue diagnostics and repairs. Once repaired, the product will be returned back to the customer
Onsite extraction & delivery
• up to 2 service agents (dependant on product and installment) will attend onsite to uninstall and/or unmount the faulty product for onsite repair or delivery to an authorised repair centre
• once repaired the agent(s) will return the product back to reinstall and/or mount as per the original location
• extraction and re-installation is limited only to original manufacturer supplied or purchased mounts & stands
Onsite pickup & delivery
• a courier or asa will pickup the faulty product from the customer and deliver to the authorised repairer
• once repaired a courier or asa will return the product from the authorised repairer to the original location of pickup
Return to base
• return to base applies to all programs where product resides outside 50km of the nearest asa
• the customer is required to deliver and pickup the product from an asa for inspection and repair at the customers own risk and expense
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