All stock codes associated to this product
TVUG5Y3K
United currently provides three main terms of Customer Care Programs (CCP)
+1 Year Upgrade, +2 Year Upgrade, and 5 Year Upgrade
United's CCP takes control of the warranty at the end of the original manufacturers warranty. During the manufacturer period, the customer still goes through their normal warranty procedure.
I.e. If the manufacturer has a 1 year warranty, a +2 year will give the customer a total of 3 years.
The 1st year from the manufacturer, and the 2nd and 3rd years from United.
The 5 Year Upgrade service also begins after the expiration of the standard warranty, however finished 5 years from the equipment's original date of purchase.
Features & Benefits
Benefits of the Customer Care Program (CCP)
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Enhances The Original Manufacturers Warranty
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Extends The Total Period of Cover On The Parts and Labor
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No Repair Bills
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Hassle Free Service
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We Come To You. No Risk Of Further Damaging From Transporting Heavy Equipment Back To A Service Centre
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Most Large Screens Dont Fit In A Car
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Protecting your investment
Features of the Customer Care Program (CCP)
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Up to 5 Years Total Coverage Available
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Nation Wide Coverage
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On-Site Service and Support
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Repair or Replace
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Forward Shipment on Most Parts
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On-Site response Time Normally Under 8 Business Hours
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Free Call 1800 Australia Wide (0800 NZ)
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PEACE OF MIND
All our CCPs are on-site warranties giving customers the satisfaction of knowing that they only need to call United and the rest will be taken care of.
Service definitions
Onsite repair
• an authorised service agent (“asa”) will attend to the faulty product onsite and attempt to repair the product onsite
• where an onsite repair is not practical, the asa may need to take the product back to the workshop to continue diagnostics and repairs. Once repaired, the product will be returned back to the customer
Onsite extraction & delivery
• up to 2 service agents (dependant on product and installment) will attend onsite to uninstall and/or unmount the faulty product for onsite repair or delivery to an authorised repair centre
• once repaired the agent(s) will return the product back to reinstall and/or mount as per the original location
• extraction and re-installation is limited only to original manufacturer supplied or purchased mounts & stands
Onsite pickup & delivery
• a courier or asa will pickup the faulty product from the customer and deliver to the authorised repairer
• once repaired a courier or asa will return the product from the authorised repairer to the original location of pickup
Return to base• return to base applies to all programs where product resides outside 50km of the nearest asa
• the customer is required to deliver and pickup the product from an asa for inspection and repair at the customers own risk and expense
What is covered?
United's CCP covers new equipment from all mechanical and electrical defects, unless otherwise excluded. United provides for the labour and replacement parts/products necessary to maintain the the product in good operating condition. United provides a set of its Terms and Conditions detailing warranty coverage. As a guideline, United's terms are generally the same as the manufacturer's warranty coverage.
To help in avoiding failures which are normally not covered under warranty:
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Make sure the product is serviced, in accordance with the manufacturers recommendations
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Keep the product clean and free of rodents or insects
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Keep the product out of direct sunlight, wherever possible
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Do not drop the product and keep it clear of damage from other objects
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Ensure any software loaded on computers and the like is compatible with the product
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Do not modify the product or fit additional components, after the date of purchase
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Do not use the product with incompatible equipment
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Do not overheat the product or subject it to environmental conditions, which will cause early deterioration of the product, such as moisture, dust, vibration, etc.
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Fit a Surge Protector between the equipment and the mains power outlet
