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All stock codes associated to this product
U4812E, CPPC(U4812E), CP-PC(U4812E)
HP Hardware Support Onsite Service

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.

You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.

Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.


Remote problem diagnosis and support 
Onsite hardware support 
Replacement parts and materials included 
Service-level options with different coverage windows
Service-level options with different onsite response time for hardware support
Escalation management 
Access to electronic support information and services
General Information
Brand Name: HP
Manufacturer Part Number: U4812E
Manufacturer Website Address:
Manufacturer: Hewlett-Packard
Marketing Information: This HP Care Pack extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support via a dedicated phone line, remote diagnostic services and hardware repairs during the extended coverage period
Product Type: Service
Service Name: Care Pack Pickup and Return Service
Service Information
Product Supported: HP Pavilion and Presario Desktop PC
Provided Support: Parts Replacement
Provided Support: Phone Support
Provided Support: Pick-up &Return
Provided Support: Remote Diagnosis
Provided Support: Repair
Service Characteristic: Parts &Labour
Service Description: 9x5
Service Details:

Repair center services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

Service Duration: 3 Year
Service Location: Service Depot
Service Main Type: Maintenance
Service Response Time: 6 - (Business Day)
Service Sub Type: Electronic and Physical

No additional files, specification sheets, guides or documentation found for product.

Full manufacturers warranty details are available at the manufacturers (HP) web site.

Unless otherwise specified Techbuy is normally your first point of contact for warranty related returns, further information regarding our warranty policies and consumer guarantees is available on our policies and service & support pages.

To apply for return of a product just go to our returns page.

These terms are in addition to and do not affect any terms, conditions, guarantees and warranties implied by law.

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