Jobs @ Techbuy

The following positions are currently available within the Techbuy organisation, please click on the job title for more information.

Customer Service

Techbuy is an online retailer specialising in IT and related equipment. We have a large and varied customer base and are looking for a customer service representative to assist with inbound customer care and order management.

As the successful applicant you will be responsible for delivering excellent customer service to our client base - interacting with customers, external suppliers and brands as well as liaising with other internal departments such as warranty or warehousing. Resolving customer enquiries or complaints and identifying as well as understanding customer needs are key to this role. In addition, educating customers regarding products, product selection, ordering and internal processes.

Interested applicants should keep the following in mind:

- Experience or interest to work in a customer facing role.
- Strong computer literacy.
- Experience using Outlook or similar email program.
- Strong English (written and spoken) skills as well as professional phone manner.
- Have the ability to work autonomously on day to day tasks.
- Hardware or software knowledge is an advantage but not required.

The ideal applicant is able to think for on their feet and work autonomously after training and settling in. Your communication skills and interpersonal skills will allow you to easily manage calls and emails as well as build rapport with our regular, return customers.

Our in-house system is paperless and your computer skills and ability to pickup new software quickly are important to your application. Understanding basic ordering systems (purchase as well as customer ordering) and product flow from suppliers to warehousing to customers will increase your likely hood of being hired but is not required.

Common sense and the ability to research replacement products for customers, even without product specific knowledge is very important.

Being able to use MS Office including Outlook will assist with your application and a base of computer application knowledge will indicate you are capable of picking up programs quickly.

This is a full time role, 9am to 5pm, Monday to Friday. Immediate start is

If you would like to apply include the phrase “I love Microsoft” in your cover letter. For more information regarding this role contact Joel or Jon on our office line - 02 9648 1818. We would love to hear from you if you have any questions relating to the above.

Techbuy custom systems are manufactured to your specifications and throughly tested in-house before being dispatched to you.

Simply plug in your brand new system and get down to work with minimal fuss.

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