Jabra 5099-610-189 Engage 50 Stereo / Mono - Black

Jabra 5099-610-189 Engage 50 Stereo / Mono

Overview

Engineered to be the worlds best professional digital corded headset

• Superior sounding calls
• Enhance agent focus
• Improve customer experience

The headset for the digital contact center

Jabra Engage 50 - A true digital headset

Is your contact center moving, or considering moving, to softphones? Are you investing in contact center platform whether on-premise or cloud-based? The Jabra Engage 50 is the ideal digital headset to power your customer satisfaction.

The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data.

Compatible with your platform

All Jabra USB headsets and speakerphones work with all the most popular online voice call services.

Our products work out of the box1 and let you combine perfect sound quality with great comfort.

SUPERIOR SOUNDING CALLS | Digital sound for the clearest calls

A unique, 3-microphone system with intelligent noise-cancelation filters out background noise and breathing sounds, giving callers a superior experience. Stereo sound and super wideband give vibrant, lifelike conversations with the highest levels of hearing protection for agents

3 microphone technology

A unique system of 3-microphones with intelligent noise-cancelation blocks out background noise and breathing sounds, so customers hear only the agents voice thereby delivering a superior call experience.

Hearing protection

Engage 50 offers the highest levels of hearing protection, including PeakStop 105 dB SPL and IntelliTone 2.0 and conforming to Noise at work, G616 and OSHA guidelines.

Intelligent Volume Control

Intelligent Volume Control enables incoming calls to be set to a user-defined sound level that stays constant for all day comfort.

EASY-TO-USE | Better call control for greater efficiency

The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place.

Skype for Business Open Office

The Engage 50 headset is Skype For Business Open Office certified when used with the Microsoft variant of the control unit.

ENHANCE AGENT FOCUS | Reduce interruptions and enhance agents focus

Multi-color status lights on both earcups ensure interruptions are kept to a minimum. More than just a busylight, the status lights can be customized for specific needs*. Impressive passive noise cancellation enhances agents focus.

IMPROVE CUSTOMER EXPERIENCE

Live guidance for agents and rich call analytics improve customer experience

The Engage 50 leverages Jabra software* for a smarter way to overcome noise. With live on-screen microphone guidance for agents, and rich call analytics for the business, the Engage 50 helps deliver better-sounding calls.

Jabra Engage 50 and Twilio Flex take customer service at Moneypenny to the next level

Moneypenny chose the Jabra Engage 50 because of the superior sound and easy integration with Twilio Flex.

Engineered to enhance your customer satisfaction

Engage 50 headsets are engineered by Jabra and hold 3 patents for technical innovations. 54,280 engineering hours were spent developing the product with intensive testing in the Jabra labs.

Specifications

Audio

• User sound protection
  • PeakStop 105 dB SPL, IntelliTone 2.0
• Speaker frequency range
  • 20Hz 20kHz
• Microphone frequency range
  • 100Hz 14kHz
• Microphone type
  • Digital MEMS microphones
• Microphone bandwidth
  • 100Hz 14kHz
• Certifications
  • Regulatory Approvals: CE, FCC, KCC, RCM, Noise at work, G616 and OSHA-compliant Industry Certifications: cTUVus, TCO / Skype for Business Open Office

Fit & Comfort

• Headset form factor
  • Headband
• Boom arm flexible
  • Yes
• Boom arm adjustable
  • Yes (300)
• Ear cushions
  • Soft leatherette

Ease of Use

• Intuitive audio control
  • Yes
• Status lights
  • Yes 2 (Stereo), 1 (Mono)

Connectivity

• Connection
  • USB-C
• Operating range (cord length)
  • 120cm
• Cable type
  • Flexible USB 2.0 cable

General

• Box content
  • Headset, pouch, clothing clip, Quick start guide, warning/warranty card
• Main unit dimensions (W x D x H)
  • 150 x 193 x 62mm (Stereo), 135 x 193 x 62mm (Mono)
• Weight (without cord)
  • 96g(Stereo), 61g(Mono)
• Warranty
  • North America: 3 year limited warranty, Europe/APAC: 3 year limited warranty
• Operating temperature
  • -10C to +40C (Humidity 5%~85% RH)
• Materials used
  • PC/ABS; PC; POM; TPE;TPU